Frequently Asked Questions

What is a Registered Dietitian?

Registered Dietitian Nutritionists (RDNs) are food and nutrition experts who have met the following criteria to earn the RDN credential:

  • Completed a minimum of a bachelor’s degree at a US regionally accredited university or college and course work accredited or approved by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) of the Academy of Nutrition and Dietetics.
  • Completed an ACEND-accredited supervised practice program at a health-care facility, community agency, or a foodservice corporation or combined with undergraduate or graduate studies. Typically, a practice program will run six to 12 months in length.
  • Passed a national examination administered by the Commission on Dietetic Registration (CDR). For more information regarding the examination, refer to CDR’s website at
  • Completed continuing professional educational requirements to maintain registration.

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What are some potential benefits to working with a dietitian?

Here are just a few of the benefits of working with a registered dietitian or registered dietitian nutritionist.

  • The highest level of nutrition counseling. Anyone can call themselves a nutritionist, but only a registered dietitian (RD) or registered dietitian nutritionist (RDN) has completed multiple layers of education and training established by the Accreditation Council for Education in Nutrition and Dietetics (ACEND). In addition to holding a bachelor’s degree, an RD or RDN must fulfill a specially designed, accredited nutrition curriculum, complete an extensive supervised program of practice at a health care facility, foodservice organization or community agency and pass a rigorous registration exam. What’s more, roughly half of all RDs and RDNs hold graduate degrees and many have certifications in specialized fields, such as sports, pediatric, renal, oncology or gerontological nutrition.
  • Personally tailored advice. When you see an RD or RDN, the last thing you’ll get is one-size-fits-all diet advice. “A dietitian is like an investigator seeking to learn about your current and desired state of health,” says McDaniel. “At your initial visit, expect to do a lot of talking while the dietitian does a lot of listening.” After learning about your health history, favorite foods, eating and exercise habits, an RD or RDN will help you set goals and prioritize. Follow-up visits will focus on maintenance and monitoring your progress.
  • Help managing chronic diseases. If you have high cholesterol, high blood pressure, diabetes or cancer it can be hard to know what to eat. “An RD [or RDN] can review your lab results with you, help you understand your condition and provide education about the nutrients that affect it,” says Angela Ginn, RDN, a spokesperson for the Academy. “Then, he or she will help you create an eating plan that includes all the important nutrients that can help you manage your condition.”
  • Guidance navigating food allergies, sensitivities and intolerances. When you suffer from conditions such as celiac disease, food allergies or lactose intolerance, it’s easy to be overwhelmed by what you think you can’t eat. That can translate into a boring diet and may even lead to nutrient deficiencies. An RD or RDN can teach you how to read food labels so you’ll know which ingredients to avoid and a help you find substitutions to keep your diet balanced and tasty, too.
  • A weight loss program that really works. Fad diets may sound like the quick ticket to weight loss, but they rarely work for very long. A registered dietitian or registered dietitian nutritionist will partner with you to develop a safe, effective weight loss plan that you can stick with for the long haul. To guide and motivate you, an RD or RDN will use creative and out-of-the-box strategies to help with meal planning, grocery shopping, food journaling and mindful eating.

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What can I expect during our session?

  • Session 1
    • 60-90 minutes
    • Initial Lifestyle Assessment
    • Discuss Framework for Wellness
    • Initial Goal Setting
    • General Recommendations
  • Session 2
    • 60 minutes
    • Specific Assessments (optional)
    • Discuss Successes & Struggles
    • Assess Progress & Tweak Goals
    • Personalized Plan
  • Session 3
    • 30-60 minutes
    • Update Assessments as needed
    • Discuss Successes & Struggles
    • Assess Progress & Tweak Goals
    • Update Personalized Plan

How often will I need to see you?

All clients follow a personalized plan, which is mutually agreed upon, between the client and dietitian.  However, research has shown that frequent accountability produce greater, long-lasting results.

I am a clinician looking to refer a patient to you. How can I do so? What happens after I send a referral?

  • Refer your patient by completing the enclosed Referral Form and FAX to (877) 927-2987 OR email to Attach a copy of your patient’s insurance card and a brief medical history to the Referral Form.
  • We will contact your patient to schedule a consultation with a Transcend RD and assist your patient with determining insurance coverage for Medical Nutrition Therapy (MNT) benefits.* We will follow up with your office to inform you when an appointment is scheduled, or let you know if we have been unable to schedule an appointment after 3 attempts to reach the patient. We will forward our initial assessment and goals/plan to you once we meet with your patient.

Do you take insurance?

We accept and file insurance claims for BC/BS, Aetna, and United Health care. Please see Patient Responsibility Notice (within Welcome Letter) for further instructions regarding insurance claims.

What form of payments do you accept?

Cash, checks made payable to Transcend Nutrition Counseling, credit card via Square, or HSA/FSA.

What is your cancellation policy?

If you are unable to make your appointment, please notify your dietitian within 24-hours of your scheduled appointment time. Please see Patient Responsibility Notice (within Welcome Letter) for further instructions regarding insurance claims.

What if I am running late?

If you are running late, please notify your dietitian. Appointments will be held for 15 minutes. If you are late, you can use the remaining time for your appointment but will be held financially responsibly for the entire visit.

Do I need to come to your office to receive nutrition counseling?

If paying out-of-pocket, no. The visits can be conducted via Skype, email, and/or telephone and billed directly to you. If filing with insurance, the sessions are required to be conducted in person. However, if you have a busy schedule and are willing to be seen at your job-site, contact us about our Corporate Wellness programs!

About Us

Transcend Nutrition Counseling

2828 Yorkview Court
Charlotte, NC 28270
Office: (980) 339-8330
Fax: (877) 927-2987

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